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Competency Assessment—
Assuring Excellent Care and Service


Outcome-focused and Accountability-based Competency Assessment
It is easy to fall into the common competency assessment trap of measuring too many competencies or measuring the same competencies year after year. Many competency assessment processes are so focused on appeasing outside groups they overlook competencies most essential to client safety and well being.

Creative Health Care Management can show you how to develop an effective, efficient, meaningful approach to competency assessment — one that will ensure you provide the best possible care to patients, residents, and other customers while still shining surveys from outside agencies.

Our competency workshops and consultation services will help you:
  • Create a dynamic, streamlined competency system
  • Identify initial core competencies for all job classes
  • Identify ongoing competencies that reflect your organization's quality improvement needs
  • Build employee and management accountability
  • Synchronize your competency assessment and performance review processes.


The Ultimate Guide to Competency Assessment in Health Care
The Ultimate Guide to Competency Assessment in Health Care, third edition, by Donna Wright, RN, BSN, MS, was created to move any competency assessment process beyond meeting regulations and standards to creating excellence. Readers will find ready-to-use tools designed to help develop, implement and evaluate competencies. Used alone or in conjunction with Creative Health Care Management service, The Ultimate Guide to Competency Assessment in Health Care will help readers discover a new way of thinking about competency assessment - a way that is outcome-focused and accountability-based.

Read an excerpt. Note: Adobe Reader is required to view this document. Click here to download Adobe Reader.

Donna Wright conducts workshops based on The Ultimate Guide to Competency Assessment in Health Care throughout the year. Check Creative Health Care Management's calendar to see when the next workshop will be offered.


Downloads

The following worksheets are offered to help you improve your organization's competency program. More information on how to best use these forms can be found in The Ultimate Guide to Competency Assessment in Health Care.

Note: Adobe Reader is required to view this document. Click here to download Adobe Reader.

These worksheets are intended for your internal use. If you wish to use any of them for exhibits, conferences, publication or other external uses, please contact Creative Health Care Management.
 
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