Relationships at the Point of Care (RPC) was designed to
improve the level of quality and care received by patients
and families from employees at all levels. Based on some of
the concepts of the Leadership at the
Point of Care (LPC) program, RPC helps all staff develop
caring and healing relationships with patients, families and
colleagues.
While nurses and other direct caregivers have an obvious
impact on patients, everyone in the hospital setting touches
patients and families. Like nurses, ancillary and support
staff have chosen to work with people at their most vulnerable
-- and they also want to make a difference in the lives of
the patients and families they serve.
The RPC program helps participants turn their desire into
action by teaching them skills that will have a positive affect
on patient healing and the environment of care among patients
and colleagues.
