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| Improving
Care and The Bottom Line |
The challenges of attracting and retaining
staff, providing compassionate, high quality, effective and
safe care in environments of limited and shrinking resources
can feel insurmountable. Relationship-Based Care (RBC) highlights
the most direct routes to achieve world class care and service
to patients and families in your organization.
Organizations who have implemented RBC see an
increase in patient satisfaction and loyalty,
an increase in staff and physician satisfaction
and a more resource conscious and efficient
work environment.
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| The Relationship-Based Care
Model |
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The RBC model provides a conceptual framework with a vision
for care and underlying values and principles, a practical
infrastructure for putting it into action, the education and
leadership necessary to make it happen and ways to measure
evidence of success.
Care takes place in a Caring and Healing Environment with
the Patient and Family at the center. Six dimensions are critical
for successful transformation:
The Elements of the Relationship-Based Care model are described
in detail in Relationship-Based
Care: A Model for Transforming Practice, edited by
Mary Koloroutis and published by Creative Health Care Management.
Order
your copy of Relationship-Based Care: A Model for Transforming
Practice now.
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| Implementation |
Creative Health Care Management has
several ways to help you meet you RBC goals, including:
- Leadership "Think Day" or Organizational Strategic
Planning - Learn how to implement RBC and explore
how it will impact patient care and staff in the organization
(One day).
- Appreciative Inquiry Organizational Assessment
- Identify organizational strengths and desired outcomes
(One to two days)
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- Design Day - Design an RBC implementation
customized for your organization and the infrastructure
needed to support it (One Day).
- Education Session - Learn how Relationship-Based
Care works, on individual units as well as system wide.
Find out what outcomes can be expected (Half day or one
day)
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- Consultation and Education for Leaders and Staff
- Lead your organization through a complete RBC initiative
including planning, implementation and continuous improvement
phases (in partnership with a Creative Health Care Management
consultant.
- Relationship-Based Care Practicum
- This new program is an intensive 5-day course that will
provide RBC
Project Leaders with the clarity and competence essential
for assembling
a collaborative team of change leaders.
The University of California, Davis Health System, a magnet
facility, used Relationship-Based Care to bring their nursing
care to a new level. Read their success story here.
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