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| Vision |
Transforming health care and strengthening results through Relationship-Based Care.
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| Mission |
Every patient and their families will experience healing and caring as a result of organizational transformation grounded in CHCM's I2E2 methodology (Inspiration, Infrastructure, Education and Evidence) and focused on the dimensions of the Relationship-Based Care Model. Creative Health Care Management provides consultation, education services and products to health care executives, leaders, Boards of Trustees, physicians, nurses, clinical professionals and service support staff, primarily in acute care settings, but also in outpatient, long term care and academic settings – in the United States and around the world.
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| What We Offer |
About Creative Health Care Management: www.chcm.com
Creative Health Care Management provides consultation services, learning programs and products to executives, leaders and all clinical and support staff members in health care organizations and academic settings. CHCM consultants focus on leveraging the power of relationships across organizations to create healing environments where patients and families are truly the center of caring practice. The foundation CHCM's work is the Relationship-Based Care (RBC) care delivery model. The RBC model provides a conceptual framework with a vision for care and underlying values and principles, a practical infrastructure for putting it into action, the education and leadership necessary to make it happen and ways to measure evidence of success. We provide leadership, staff and team development and work process improvements consistent with ANCC Magnet status and Joint Commission. Organizations who have implemented RBC see an increase in patient satisfaction and loyalty, an increase in staff and physician satisfaction and a more resource conscious and efficient work environment. Culture transformation is the end result of RBC implementation.
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| Our History |
Marie Manthey founded the company in 1979 as a single-person health care consulting service. In 1982, the leadership development program that would become Leading an Empowered Organization (LEO) was created and additional faculty members were brought on to teach in the program. The following years have seen the creation of new programs and services, and the number of LEO program attendees now exceeds the 100,000 mark.
From this highly successful consulting business grew other
initiatives, and these initiatives have continued to grow
into additional successes for the company. A small newsletter
designed to support the consulting work and to share experiences
and knowledge from the field has grown into the quarterly
journal, Creative Nursing
Journal. As clients requested additional support
for the work of transforming nursing departments, video
tapes and books were produced, and Creative Health Care
Management has now published numerous books in multiple
languages. Two books, The
Practice of Primary Nursing, Relationship-Based
Care: A Model for Transforming Practice and I2E2: Leading Lasting Change have won the American Journal of Nursing book of the year award.
Creative Health Care Management is now an international
company that operates throughout the United States and
in several counties around the world. We have brought our classic leadership program,
Leading an Empowered
Organization, to Brazil, China, England, Germany,
Hong Kong, Ireland, Italy, Kuwait and Switzerland.
Leadership at the Point of Care was developed for
caregivers in Great Britain and has now spread to the
United States and China.
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Creative Health Care Management Company Profile
For a map showing where we are working click here.
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