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- American College of Cardiovascular Administrators
2012 ACCA Annual Cardiovascular Administrators' Leadership Conference
Margo Karsten, PhD, Creative Health Care Management CEO will deliver the afternoon keynote on Positive Deviance: A Radical Approach to Achieving Results on Thursday, March 22nd in Chicago from 1:15 to 2:15.
This high-energy, interactive session and explore Positive Deviance (PD),an effective change strategy that has transformed communities, organizations, hospitals, and individuals across the globe. PD is a vital addition to any leader's toolbox, because studies show that widespread adoption of PD leads to significant performance improvement. Learn how to apply PD principles to enhance your own leadership capability as well as improve your service line's clinical and business results.
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 Donna Wright MS, RN, Creative Healthcare Management Consultant will provide the closing keynote speech at the 2012 HealthStream Summit. The Summit will occur from March 6 to 9, 2012 in Nashville, TN. Donna has published and lectured across the nation (and internationally) on topics such as creative educational strategies, self-directed learning, competency assessment and validation, creative approaches to mandatory training, implementing shared governance, and creating a healthy work environment. She is the author of the book, The Ultimate Guide to Competency Assessment in Healthcare and is also one of the co-authors of the national award winning book, Relationship-Based Care: A Model forTransforming Practice.
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 Navigating Healthcare Challenges: Competency, Accountability, and Challenges
Donna Wright, MS, RN, Creative Health Care Management Consultant will speak at the MEMORIAL HERMANN HEALTHCARE SYSTEM Conference to be held on April 12 and 13, 2012 at the Memorial Hermann Prevention and Recovery Center, Wilford Conference Center- Alumni Center, 2nd Floor, 3043 Gessner, Houston, TX. 77080
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- December, 2011 - Suzanne Cleere Joins Creative Health Care Management
- December, 2011 - Mary Griffin Strom Joins Creative Health Care Management
- November, 2011 - Crittenton Hospital Medical Center Named to Michigan Quality Honor Roll
- November, 2011 - Nightingale Award Winners Named
- August, 2011 - Margo Karsten Named CEO of Creative Health Care Management
- March, 2011 - Janet Weaver Joins Creative Health Care Management
- February, 2011 - Time to Lead: The Ultimate Guide to Employee Engagement Book by Michael Henry Cohen Ships on March 1st, 2011
- September, 2010 - HeartMath® LLC and Creative Health Care Management Collaborate to Deliver World-Class Programs to Enhance Patient Care and Cultivate Great Hospitals
- June, 2010 - The Honor Society of Nursing, Sigma Theta Tau International and the Caring International Research Collaborative announce collaboration
- June 24, 2009 - Stephen M. Covey on "Trust" at the National Relationship-Based Care Symposium
- June 2009 - Leading Lasting Change - Relationship-Based Care Resource Package
- March 2009 - Presenting the First National Relationship-Based Care Symposium
- February 2009 - Mary Koloroutis, RN, BSN, MS Succeeds Colleen Person as Vice President for Creative Health Care Management, Minneapolis, MN
- January 2008 - Jayne Felgen wins 2007 American Journal of
Nursing Book of the Year Award.
- December, 2011 - IT'S ALL ABOUT OUTCOMES... OR IS IT? by Margo Karsten
- September, 2011 - Culture Change - The Power of Words by Margo Karsten
- June, 2011 - The Making of Presence: A Conversation with Jayne Felgen
- March, 2011 - I'm Here by Marcus Engel - Our Voice of the Patient
- December, 2010 - Transforming Hospital Culture through Relationship-Based Care - Crittenton Hospital Medical Center Brings "Intentional Relationships" to Patient Care, Ancillary and Support Services
- November, 2010 - Commitment to My Co-Workers: A Brief History by Chris Bjork and Marie Manthey
- June, 2010 - E-Newsletter article by Dennis Ondrejka - RBC Makes an Impact on Professional Nursing Practice in Vietnam
- March, 2010 - E-Newsletter article by Gen Guanci, MEd, RN-BC, CCRN - Creating Cultures of Excellence
- December, 2009 - E-Newsletter article by Dr. Gary Saltus - Clearing The Way For Inter-Responsive Connection Between Nurses and Physicians
- September, 2009 - National Relationship-Based Care Symposium Reflections by Jayne Felgen and Terri Moss
- Patient Safety: Commitment versus Compliance
Nurse Leader August, 2011 Volume 9, Issue 4
Margo Karsten, PhD
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- Integrated Primary Nursing: A Care Delivery Model for the 21st Century Knowledge Worker
NAQ: Nursing Administration Quarterly July - September, 2010 - Volume 34, Issue 3
Sandra G. Jost, MSN, RN; Maureen Bonnell, BSN, RN; Suma Joe Chacko, RSN, RN, CCRN, WCC; Darian L. Parkinson, BSN, RN
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- Relationship-Based Care: A new approach
Nursing 2011 February, 2011 – Volume 41, Issue 2
Cheryl R. Ledesma, BSN, RN
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- Robust relationships hold the key to success
Nursing Management March, 2011 – Volume 42, Issue 3
Maria Brennan, MSN, RN, CPHQ
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- Implementing a Relationship-Based Care Model on a Large Orthopaedic/ Neurosurgical Hospital Unit
Orthopedic Nursing November/December 2010 - Volume 29, Issue 6
Melissa A. Schneider, Pamela Fake
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- Hospital culture, staff camaraderie linked to patient outcomes
Medscape Connect
Robert Glatter, MD, Emergency Medicine
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- Implementing Relationship-Based Care
The Journal of Nursing Administration June, 2011, Vol, 41, No. 6
Rebecca P. Winsett, PhD, RN and Sheila Hauck, MSN, RN, NEA-BC
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- Testing a "Caring Assessment for Care Givers" Instrument
Creative Nursing Journal Volume 17, Issue 1, 2011
Susan Steele-Moses, DNS, APRN, CNS, AOCN, Mary Koloroutis, MS, RN, and Dana M. Ydarraga, MSN, RN
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See Me as a Person Meditation CD See Me as a Person provides a diverse mix of patient stories and caregiver reflections on therapeutic relationships. Inspired by the forthcoming book, See Me as a Person: Creating Therapeutic Relationships with Patients and Their Families, each track is carefully crafted to inspire and deepen the experience of what it means to be fully present for those in our care.
This program presents the living stories of patients, caregivers and staff. Each track is written to reinforce key elements of Relationship-Based Care as experienced by patients and their families.
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Susan Edstrom Shares a Story from Re-Igniting the Spirit of Caring Susan explains how Re-Igniting the Spirit of Caring (RSC) touches staff, patients and their families. RSC is a three-day seminar that grounds and renews care providers and their managers in the many dimensions of caring. The focus of the program is caring for self and others. Participants experience a renewed commitment to purpose and meaning in practice and a new perspective on collaboration with colleagues. RCS helps participants transform their work environments into cultures in which personal responsibility prevails, healthy relationships thrive, appreciation is openly expressed, and caring and healing are the constant and core reasons for existence.
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Leadership at the Point of Care and Relationships at the Point of Care -- Summary by Shirley Ruch Shirley Ruch, Creative Health Care Management Consultant explains Leadership at the Point of Care (LPC), an inspirational 3-day seminar for nurses and clinical professionals. This powerful curriculum has been proven through research to improve satisfaction with the work environment, particularly work relationships and staff leadership. LPC is designed to develop leadership and communication skills in direct caregivers. Participants use these skills to strengthen patient/family care, professional practice and collaboration.
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Jayne Felgen Discusses the Benefits of Leading Lasting Change Jayne Felgen, President of Creative Health Care Management discusses the Relationship-Based Care resource package, Leading Lasting Change. Relationship-Based Care has been embraced as the means and method for transforming point-of-care and service experiences for patients, families, physicians and staff. This knowledge transfer package has been designed to assist in engaging leaders from all levels of a health care system to understand the vital and unique roles they play in transforming dreams into reality. To support your success, we are offering this collection of knowledge and wisdom from our expert consultants and our colleagues who share their lived experiences. This ground-breaking resource gives you timely tools to inspire the culture change necessary to implement Relationship-Based Care. In this package, award-winning products are bundled with expert faculty coaching and education - providing you with a virtual consulting experience.
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Margo Karsten Shares an Intriguing Concept -- Positive Deviance Margo Karsten, Creative Health Care Management Consultant shares a new method on the horizon that can transform health care and be unbelievably positive for patients and families: Positive Deviance. The key to success is to utilize a process that studies your work to determine what you are doing right and then share your story with others.
For more information contact Margo at mkarsten@chcm.com
How Do You Integrate Role Clarity at the Point of Care? Jayne Felgen, President of Creative Health Care Management explains how Role Clarity and Work Alignment (RCWA), improves the quality of patient care, increases efficiency and gives staff nurses the confidence of to work interdependently with physicians and other disciplines. For two decades, nurses have used Role Clarity and Work Alignment (RCWA) to analyze their work and make decisions about skill mix. Participants, usually Unit Practice Council members, develop an uncanny appreciation for the professional practice of nursing and the opportunity nursing has in improving outcomes of care. In addition, they gain clarity about the nature of their work, what work is appropriate for delegation, the structural relationships that support delegation, and professional practice concepts. The end result of RCWA program is a team that is excited about their work, increases purpose and productivity of team members and enhances patient/family care.
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Physician - Nurse Relationships by Dr. Gary Saltus Dr. Gary Saltus, Creative Health Care Management Consultant speaks to some of the current challenges facing health care. Dr. Saltus focuses on trust and communication as key elements for healthy relationships between physicians and nurses.
Leading an Empowered Organization (LEO) by Donna Wright Donna Wright, Creative Health Care Management Consultant discusses the three day leadership course, Leading an Empowered Organization (LEO). Attended by more than 100,000 participants world-wide since 1982, LEO has provided development and direction to leaders since 1982. Donna highlights that LEO will change your life!
Competency Assessment by Donna Wright Donna Wright, Creative Health Care Management Consultant explains the three core elements for successful Competency Assessment integration to meet your unique organizational needs.
The Secret Formula for Accountability by Donna Wright Donna Wright, Creative Health Care Management Consultant states that Accountability does not have to be a four letter word. Donna shares the secret formula for Accountability!
Therapeutic Relationships and the Healing Way - Insights by Mary Koloroutis - Mary Koloroutis, Vice President of Creative Health Care Management and Michael Trout, Director of the Infant-Parent Institute discuss Therapeutic Relationships. Their workshop focuses on therapeutic relationships and how they cultivate emotional safety (a safe haven) and facilitates the individual's capacity to heal. Participants will deepen their knowledge and understanding about how to be in such a relationship within the context of a highly technical, fast-paced, time-constrained, and frequently chaotic health care environment. Click here for more information on the Therapeutic Relationships.
Relationship-Based Care Overview by Jayne Felgen - Jayne Felgen, President of Creative Health Care Management discusses the significance of Relationship-Based Care for today's health care organization and how Creative Health Care Management can provide assistance along the journey.
Primary Nursing: A Short Story by Marie Manthey - Marie Manthey, President Emeritus of Creative Health Care Management shares her personal experience of knowing when she wanted to become a nurse and how that experience led her to that first unit that implemented Primary Nursing at the University of Minnesota Hospital in 1968.
Relationship-Based Care Reflections by Susan Wessel - Susan Wessel, Creative Health Care Management consultant, discusses the broader implications of Relationship-Based Care on the business of health care. She discusses linkages between Relationship-Based Care and interdisciplinary implementation which is brought to life by shared decision making.
http://www.youtube.com/watch?v=mFrBpYLcr38 - This 10 minute video was developed by United Health Services Hospital in Binghamton, New York. Six employees attended the National Relationship-Based Care Symposium in Verona, NY. UHS is currently implementing Relationship-Based Care in their organization.
- The Healing Power of Relationship-Based Care. An interview of Marie Manthey by Margaret Jaworski in NICHE (Nurses Improving Care for Healthsystem Elders) Learn More
- Integrated Primary Nursing: A Care Delivery Model for the 21st Century Knowledge Worker
NAQ: Nursing Administration Quarterly July - September, 2010 - Volume 34, Issue 3
Sandra G. Jost, MSN, RN; Maureen Bonnell, BSN, RN; Suma Joe Chacko, RSN, RN, CCRN, WCC; Darian L. Parkinson, BSN, RN Learn More
- Relationship-Based Care Supports the Implementation of the Electronic Health Record, Article by Leah Kinnaird, RN, EdD
- Leadership for Relationship-Based
Care. A transcript of Marie Manthey's inspiring 2004 Magnet
Conference speech.
- Improving Patient-Provider Communication: A Call to Action
JONA: The Journal of Nursing Administration: September 2009 - Volume 39 - Issue 9
Patak, Lance MD, MBA, RN; Wilson-Stronks, Amy MPP, CPHQ; Costello, John MA, CCC-SLP; Kleinpell, Ruth M. PhD, RN, FAAN; Henneman, Elizabeth A. PhD, RN; Person, Colleen MMA, BSN, RN; Happ, Mary Beth PhD, RN
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