With nearly 40 years of healthcare experience, Jayne's background encompasses work as a clinician, educator, executive, and consultant. She capitalizes on her unique ability to inspire and galvanize individuals to focus on common goals, giving employees at all levels the ability to establish and achieve measurable objectives.

Jayne specializes in organizational management and work redesign with an orientation toward patient outcomes. Her clients have included executives, physicians, staff nurses, nursing directors, trustees, allied health professionals, and teams.

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Colleen's innate project management skills coupled with practical knowledge enables her to help groups assess situations and develop strategies for moving forward. She draws on more than 40 years of experience in the healthcare field and ten years of experience as a consultant for CHCM.

She serves as facilitator for Leading an Empowered Organization and Reigniting the Spirit of Caring. With passions for leadership, staff development and relationship management, Colleen has helped large and small organizations address work redesign, Appreciative Inquiry and implement professional practice.

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Marie has conducted more than 500 seminars on primary nursing and nursing management in the United States, Canada and Germany. She has tremendous experience leading organizations through change management, both as a staff member and consultant. Her background includes introducing primary nursing practices to hospitals on the East Coast and Midwest.

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Donna excels at helping health care organizations create valuable competency and staff development programs for all departments. She brings an energetic and refreshing approach to education, competency and staff development. As an author and lecturer, Donna's expertise includes creative educational strategies, self-directed learning, competency assessment, creative approaches to mandatory training, creating a healthy work environment and implementing shared governance.

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Leah's healthcare background crosses the United States and extends into the United Kingdom. For more than 30 years, she has served a variety of clients as an organization and education consultant. Her skill to entertain and engage enables her to effectively help organizations analyze existing situations, develop measurable outcomes, create and implement programs, and foster leadership development.

Leah draws on experience as a pediatric nurse, nurse instructor, author and speaker to help clients find practical solutions. She specializes in leadership development, patient care delivery systems, fostering healthy interpersonal relationships and enhancing of professional practice skills.

Mary brings more than 20 years of healthcare experience. She helps organizations emphasize the "care" aspect that is provided in acute care settings. She also is able to assist clients in strengthening professional nursing models.

Mary is the editor and co-author of both Relationship-Based Care: A Model for Transforming Practice and Relationship-Based Care Field Guide. Mary’s passion is helping individuals embody the knowledge and skills necessary to bring RBC to life in everyday practice.

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Diane’s credentials include more than 20 years of managerial and clinical experience in acute and long-term settings, most recently as a CNO in a multihospital system. She excels at assisting organizations in developing outcomes that align with goals. Diane uses expert critical thinking skills to develop policies and procedures, implement continuous improvement programs aimed at ensuring quality patient care outcomes. She is able to quickly assess an organization's effectiveness, and provides initiatives which will improve customer satisfaction. Diane has contributed significantly as an advocate for nursing through presentations to community groups and professional nursing organizations.

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Shirley has over 30 years' experience in a variety of health care settings and organizations. She facilitates Leadership at the Point of Care, a course designed to help nurses acquire the knowledge and skills to provide clinical leadership that is positive and healing for patients, colleagues and the environment of care as a whole. She is experienced in CQI/TQM, role and process redesign, model of care delivery systems, unionized environments, collaborative practice, cultural change and teamwork in her 12 years as a health care consultant.

Shirley is a dynamic, creative visionary who embraces change while calming and inspiring others.

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Susan's healthcare career spans 30 years and includes positions ranging from staff nurse to vice president to educator. She is recognized as an engaging and dynamic speaker. Her presentations include CQI and patient safety, financial management, holistic nursing-stories of caring, and the full range of healthcare leadership topics.

Susan is expert in designing clinical departments to achieve superior patient satisfaction, clinical excellence and staff empowerment. She specializes in organizational assessments using appreciative inquiry methodology, outcomes measurement, and in building professional practice environments consistent with Magnet Recognition criteria.

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Susan brings 30 years of experience in health care to her role as facilitator of Creative Health Care Management programs. Her career includes a variety of roles in multiple settings; staff nurse, nurse practitioner, nurse educator, a variety of leadership positions and most recently marketing director for Creative Health Care Management.

Susan facilitates both Work Complexity Assessment and Reigniting the Spirit of Caring.

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Alice has worked with interdisciplinary teams at acute care facilities in a variety of leadership roles. She has developed care delivery systems that span the care continuum to improve processes and patient care outcomes. Alice is passionate about nursing and believes that nurses touch the lives of patients and families in ways no other discipline can.

Alice facilitates both Work Complexity Assessment and Leading an Empowered Organization.

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Lynda began her career with a Diploma in Nursing from Kings County Hospital, and has studied through her BSN (College of Staten Island) and Master’s Degree in Nursing (NYU) an Adult Nurse Practitioner Certificate (Adelphi University) and currently in pursuit of her Doctorate in Nursing (Columbia University). An accomplished educator and author, passion is facilitating the point of care as the environment of choice for nurses. She believes unless we fix the bedside we will not make a significant difference in addressing the nursing workforce shortage.

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Gen brings over 30 years of national and international nursing experience and skills to her role as consultant. Her expertise includes the development of strategies and process to support all aspects of the Magnet journey; development of competency assessment and validation processes; staff development role and process redesign.

Gen is passionate about the advancement of nursing as a profession. She addresses this through a wide variety of education programs as well as her through her ability to work with organizations to develop the image of a professional nurse at their organization.

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Gary Saltus specializes in working with groups to experience transformational transitioning of change. He has worked with operating room teams, physicians, cardiac patients, cancer patients, and organizations to transition change. He has also done both radio and television shows dealing with transitioning change. Dr. Saltus is currently working with Creative Health Care Management to do Physician/Nurse, Nurse/Physician Collaboration using Relationship-Based Care.

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Mourine has a passion for clinical excellence and educational leadership in health care environments. She enjoys the study of business and organizational development. Her career in senior leadership roles in not- for-profit health care systems resulted in the building economic and social capacity for optimal goal achievement of organizations.

Her labor of love of is leadership and process management, helping organizations gain clarity in strategic direction and working with leadership to assure that strategy is understood and integrated. She has extensive experience in p implementing Relationship Based Care and expertise in linking practice to theory and demystifying research and evidence–based practice. Mourine also loves working with staff nurses to build shared governance councils and to organizations improve patient care from point of care to board room.

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