Areas of Expertise
Susan partners with hospitals to improve patient care through the design and
implementation of Relationship-Based Care. She develops leadership teams to
build trust, collaboration and personal accountability. She also specializes in creating an
engaged workforce and building professional practice environments consistent with
Magnet® Recognition criteria.
Susan is especially skilled in developing the leadership skills of front-line staff in support
services, nursing, and ancillary departments and in helping to re-energize them. She
empowers staff councils to improve their work processes by building upon their strengths
and using their creativity.
It's no surprise that Susan is at home with front line staff, physicians and executive teams;
she's worked closely with all of these groups throughout her career, and it's given her a
system-wide view of health care. She believes it's essential to involve every level of the
organization in transformational change. She helps everyone become more focused and
intentional about bringing their own contribution to compassionate, quality care for
patients and their loved ones.
Susan earned her BSN and MS degrees in Nursing Science from the University of Illinois,
and her MBA magna cum laude from Xavier University. She has served many roles from
staff nurse, to vice president of patient care, to faculty, and now works to improve health
care world-wide with Creative Health Care Management.
Susan is co-editor of the Relationship-Based Care Field Guide, published in 2007 by
Creative Health Care Management. She serves as a course leader for the Relationship-
Based Care Leader Practicum and for Leadership at the Point of Care. She and her husband
live in a suburb of Chicago.
Areas of Focus:
- Relationship-Based Care system implementation
- Transformational leadership
- Appreciative methodologies
- Continuous quality improvement, patient safety
- Budgeting and financial analysis
- Caring theories applied to practice
E-mail Susan Wessel
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