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Areas of Expertise
Though she claims her enthusiasm for bringing transformational change to health
care organizations "borders on obnoxiousness," Jayne doesn't deny it when
someone accuses her of being CHCM's CEO—that is, Chief Exuberance Officer. But who
can blame her? She thrills in seeing organizations change when they embrace CHCM's
programs. She watches as caregivers realize that they have the power to change their
immediate reality: they accept responsibility, plan the change, implement the change and
refine and revise the change so as to always keep progressing in ways that focus on what's
best for patients, families, care providers and the organizations in which they serve.
Reflecting on her more than 40 years of health care experience, Jayne finds her greatest
pride is working with health care organizations to design and implement new operating
systems that focus on instilling core values in each staff member so they live their mission
in every interaction. "The current systems," says Jayne, "are so misguided that they get in
the way. CHCM designs systems that enable individuals to optimize their contributions.
We empower staff across all departments to embrace the opportunity to redesign their
operations at the point of service. They give themselves permission to make things right
so that commonsense and practical solutions address what everyone wants for patients
and families."
Jayne has a BS from Johns Hopkins and an MPA from Penn State and is the founder and
president emeritus of the Nightingale Awards of Pennsylvania (NAP), a statewide, nonprofit
organization that has recognized more than 2500 nurses with 400 awards and more
than $200,000 in scholarships since 1990. She was awarded the 2003 Community
Partnership Award from the American Organization of Nurse Executives (AONE) for her
work in developing the NAP.
Described as a visionary by everyone who knows her, Jayne's passion and skill are perhaps
best summarized by Marie Manthey, founder of CHCM: "Jayne has taken CHCM and
our programs broader and deeper than I could ever have conceived; she's taken our
company's values and enriched and strengthened them." And that might go a long way in
explaining the exuberance.
Jayne lives with her family on her farm in rural Pennsylvania.
Areas of Focus:
- Inspiring and leading organizations through change
- Aligning strategic visioning, operational management and tactical work redesign
- Strengthening therapeutic relationships at the core of care delivery
- Relationship-Based Care system implementations
Publications:
- I2E2: Leading Lasting Change. 2004. Minneapolis: MN: Creative Health Care Management
- A Caring and Healing Environment. Nursing Administration
Quarterly 28:4
- A Caring and Healing Environment, In M. Koloroutis (Ed), Relationship-Based
Care: A Model for Transforming Practice (pp. 23 - 52).
2004. Minneapolis, MN: Creative Health Care Management.
- Holding Each Other Up, Reflections on Nursing Leadership,
First Quarter, 2004, p 44-56
- Caring, Core Value, Currency, and Commodity….Is it Time to Get
Tough About Soft?, Nursing Administration Quarterly,
July -September, 2003, Vol. 2, No 3, p 208-214.
Presentations:
- "Creating Healing Environments in Hospitals", Focus Respiratory
Conference, Baltimore, MD April 22-25, 2004.
- "Celebrating Compassion: Care Giver Retention", Forum on Health
Care Leadership, Nashville, TN, August 7-10, 2004.
- "I2E2 (Inspiration, Infrastructure, Education, Evidence): The
Philosophy, Framework and Formula for Leading Change that Lasts"
Summoning the Sage Within : Summit of Sages pre-conference, St
Paul, MN Oct 9-12, 2004.
E-mail Jayne Felgen
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