Jayne Felgen, MPA, RN
President of Creative Health Care Management

Jayne Felgen is president of Creative Health Care Management. For more than 35 years Jayne has served in various nursing professions as a clinician, educator, executive and consultant.

Jayne is a specialist in organizational management and work redesign. Oriented towards patient outcomes, she works with executives, physicians, trustees, nurses, allied health professionals and teams to focus on common goals and structure work to achieve measurable objectives. Hospitals throughout the United States, United Kingdom and Canada have implemented her strategies.

Active in professional organizations, Jayne is the founder and president of the Nightingale Awards of Pennsylvania (NAP). She was awarded the 2003 Community Partnership Award from the American Organization of Nurse Executives (AONE) for her work in developing the NAP, a statewide, non-profit organization, which has recognized more than 1,800 nurses with 239 awards and more than $130,000 in scholarships since 1990.

Jayne is a member of AONE, the Center for Nursing Leadership, the Global Nurse Exchange, Sigma Theta Tau International, Nursing Honor Society, The National League of Nurses and the Johns Hopkins University and the Penn State University Alumni Associations. In addition, Jayne is active at the regional and state levels of the Pennsylvania Organization of Nurse Leaders.

Jayne received her nursing diploma from the Johns Hopkins Hospital School of Nursing, her Bachelor's from the Johns Hopkins University and her Master's in Public Administration, Healthcare from Penn State.

• A Caring and Healing Environment. Nursing Administration Quarterly 28:4
• A Caring and Healing Environment, In M. Koloroutis (Ed), Relationship-Based Care: A Model for Transforming Practice (pp. 23 - 52). 2004. Minneapolis, MN: Creative Health Care Management.
• Holding Each Other Up, Reflections on Nursing Leadership, First Quarter, 2004, p 44-56
• Caring, Core Value, Currency, and Commodity….Is it Time to Get Tough About Soft?, Nursing Administration Quarterly, July -September, 2003, Vol. 2, No 3, p 208-214.

• "Creating Healing Environments in Hospitals", Focus Respiratory Conference, Baltimore, MD April 22-25, 2004.
• "Celebrating Compassion: Care Giver Retention", Forum on Health Care Leadership, Nashville, TN, August 7-10, 2004.
• "I2E2 (Inspiration, Infrastructure, Education, Evidence): The Philosophy, Framework and Formula for Leading Change that Lasts" Summoning the Sage Within : Summit of Sages pre-conference, St Paul, MN Oct 9-12, 2004.

E-mail Jayne