Mr. Trout serves as adjunct faculty with Creative Health Care Management (CHCM). In this role he partners with Mary Koloroutis, CHCM Vice President and Consultant to teach "Creating Therapeutic Relationships with Patients and Their Families", a workshop focused on cultivating emotional safety for patients, which facilitates the patient's capacity to heal. The workshop for healthcare clinicians deepens understanding about how to be in such a relationship, in the context of a highly technical, fast-paced, time-constrained, and frequently chaotic health care environment.

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Diane’s credentials include more than 20 years of managerial and clinical experience in acute and long-term settings, most recently as a CNO in a multihospital system. She excels at assisting organizations in developing outcomes that align with goals. Diane uses expert critical thinking skills to develop policies and procedures, implement continuous improvement programs aimed at ensuring quality patient care outcomes. She is able to quickly assess an organization's effectiveness, and provides initiatives which will improve customer satisfaction. Diane has contributed significantly as an advocate for nursing through presentations to community groups and professional nursing organizations.

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John has developed and tested a scientific instrument that evaluates the work environment of healthcare as perceived by the healthcare employee. John is a trained facilitator in CHCM's programs Reigniting the Spirit of Caring, Leading an Empowered Organization and Leading at the Point of Care. He also works with organizations to manage other indicators, including employee, financial and patient outcomes.

John graduated from Anoka Ramsey Community College, with an Associate Degree of Nursing. He graduated from Bethel College in Arden Hills, Minnesota with a Baccalaureate of Nursing Degree in 1996. He completed his Master's of Science degree at the University of Minnesota in 2001 with a focus on organizational design and job satisfaction. He is currently enrolled in the PhD program at the University of Minnesota, continuing to study the work environment of nurses and healthcare.

Sandy has developed and implemented Continuing Education Programs for health care providers for over 25 years. An experienced Project Manager, for implementation of Primary Nursing, Sandy facilitated the development and implementation of twenty-two Unit-Based Practice Committees at Tufts-New England Medical Center. While at Tufts-NEMC Sandy published and edited a monthly Professional Practice Newsletter and chaired the Magnet Steering Committee. Sandy is a facilitator for Leading an Empowered Organization, Reigniting the Spirit of Caring and Leadership at the Point of Caring. She is also trained in Work complexity Assessment.

Sandy received her diploma in Nursing from Henry Heywood Memorial Hospital School of Nursing (Gardner, MA), her Bachelor of Arts from the University of Massachusetts (Boston, MA) and her Masters in Education, Suffolk University, Boston, MA.

As founder of the University of Minnesota's Center for Spirituality and Healing, Dr. Mary Jo Kreitzer brings more than 15 years of leadership and expertise in the field of complementary therapies and healing practices. Mary Jo has worked with both individuals and institutions on a optimal healing environments, complementary therapies and healing practices, healthy work environment, and design of integrated care systems. In addition, she has extensive experience in nursing leadership and administration.

Mary Jo earned her doctoral degree in health services research and her master's and bachelor's degrees in nursing. She served as Director of Nursing Practice and Research at the University of Minnesota Hospital and Clinic for ten years. Currently, she is a tenured associate professor in the School of Nursing. She teaches in the graduate minor in complementary therapies and healing practices and is the program lead for the complementary and integrative medicine program within the Lillehei Heart Institute.

Ms. Olender's area of expertise is Relationship Based Care (RBC), leadership development, succession planning, Total Quality Improvement, and teamwork. Her career spans over 30 years, currently as an adjunct consultant for Creative Health Care Management and also as Executive Coach at the Bronx VA Medical Center (where she formally served as the Associate Director for Patient Care Services/Chief Nurse Executive for over 10 years). She is also a Johnson and Johnson Wharton Fellow, and has served as Assistant Clinical Professor at New York University, College of Nursing for over a decade. Ms. Olender maintains professional ANCC certification in Advanced Administration and Professional Development. She is the recipient of the Sigma Theta Tau Grace Davidson Award (NYU, 2007), the NYSNA Administrators Award (2007) and has recently been enrolled into the NYSNA Leadership Institute.Currently, Ms. Olender is in pursuit of her PhD at Seton Hall University. Her dissertation topic of interest is Workplace Bullying in Nursing. Her most recent publications include Reversing a Bullying Culture in RN (2009) and Creating a Culture of Regard: The Antidote to Workplace Bullying, in Creative Nursing (2009). She asks (and answers), "What it would it take to make the bedside, the environment-of-choice for nurses?" Her answer is a leadership imperative: the creation of a Culture of Regard!

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Throughout her career, Colleen has been motivated by a passion and commitment to individualized patient care and the professional practice needed to achieve it. Whether in health care organizations as a nurse, manager, case manager or consultant, or in business as a consultant and executive leader, this passion for practice has served as her inspiration for over forty years.

Colleen's expert project management skills, coupled with more than 40 years of experience in the health care field, give her insight into helping organizations and groups assess their circumstances and develop strategies to move forward. Colleen draws on this expertise to facilitate groups, helping participants connect with their values, creativity and compassion. CHCM's Re-Igniting the Spirit of Caring program is a favorite of hers because it directly impacts caregivers, colleagues and their patients.

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Deborah Yancer is an innovative leader with over 35 years of executive healthcare and nursing leadership experience. She is passionate about creating environments where good people can give great care. A strong record of accomplishment and the ability to work with key constituencies to build programs, strengthen financial performance, and resolve operational issues serves as the foundation for her work. Deborah is a value-driven professional with expertise in communication, implementation, and transformational leadership. She cultivates relationships at all levels of the healthcare system including trustees, physicians, executive leaders, and multidisciplinary health care teams. As a CEO and President she successfully turned around two troubled organizations from a quality, financial and employee relations perspective. Deborah has deep experience in transforming cultures to patient centered, relationship based practices. She has launched Planetree affiliations to develop patient-centered care in three organizations.

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